IN THE EVENT OF A TOUR CANCELLATION, WE WILL:
Do our best to reschedule you for a suitable time or different location during your stay in Door County.
If you are unavailable to reschedule, we will issue a gift card for the cost of your trip that never expires or offer a refund.
Please bear in mind that last-minute cancellations can be very costly, so we ask that customer cancellations be made at least 24 hours before your scheduled trip.
Cancellations made by no-call, no-show, or less than 24 hours notice are subject to the total reservation cost and may not be refunded, rescheduled, or credited with a gift card.
We reserve the right to cancel any trip at any time (due to unsafe conditions, unforeseen circumstances, etc.).
A NOTE ABOUT THE WEATHER
It is our goal for you to fully enjoy an on-water experience during your visit to Door County. However, unforeseen circumstances, such as heavy weather can cause tours to be canceled. The weather in Door County is exceedingly hard to predict. Frequently, approaching summer storms depower when they cross from land to water. Occasionally, the opposite will occur when storms become stronger over the water. What we do know is that storm paths and intensity will change one way or another.
RAIN
In general, we proceed with tours in light to medium rain if the forecast is for scattered showers.
If a heavy rain front is approaching, tours can/will be canceled within roughly an hour of tour departure time.
WIND
In Sturgeon Bay, wind is not much of an issue because the tour route is very well protected.
In Baileys Harbor, the wind can become an issue if it is coming from any eastward direction 15 mph or above.
SCHEDULING TOURS
We recommend checking the forecast before booking tours with the above guidelines in mind.