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Cancellation Policy

FOR INDIVIDUAL BOOKINGS

Customer Cancellations:

  • Please bear in mind that last-minute cancellations can be very costly, so we ask that customer cancellations be made at least 24 hours before your scheduled trip
  • Cancellations made by no-call, no-show, or less than 24-hour notice are subject to the total reservation cost and may not be refunded, rescheduled, or credited with a gift card

Shoreline Boat Tour Cancellations:

  • We reserve the right to cancel any trip at any time (due to unsafe conditions, unforeseen circumstances, etc.)
  • We will do our best to reschedule you for a suitable time or different location
  • If you are unavailable to reschedule, we will issue a gift card or offer a 100% refund

 

FOR PRIVATE CHARTER BOOKINGS

Customer Cancellations:

  • Up to 15-day notice – 100% refund
  • 7-14 day notice – 50% refund
  • 0-6 day notice – no refund. 50% credit toward future private charter

Shoreline Boat Tour Cancellations:

  • We reserve the right to cancel any trip at any time (due to unsafe conditions, unforeseen circumstances, etc.)
  • We will do our best to reschedule you for a suitable time or different location
  • If you are unavailable to reschedule, we will issue a gift card or offer a 100% refund

 

A NOTE ABOUT THE WEATHER

It is our goal for you to fully enjoy an on-water experience during your visit to Door County. However, unforeseen circumstances, such as heavy weather can cause tours to be canceled. The weather in Door County is exceedingly hard to predict. Frequently, approaching summer storms de-power when they cross from land to water. Occasionally, the opposite will occur when storms become stronger over the water. What we do know is that storm paths and intensity will change one way or another.

Rain

  • In general, we proceed with tours in light to medium rain if the forecast is for scattered showers.
  • If a heavy rain front is approaching, tours can/will be canceled within roughly an hour of tour departure time.

Wind

  • In Sturgeon Bay, wind is not much of an issue because the tour route is very well protected.
  • In Baileys Harbor, the wind can become an issue if it is coming from any eastward direction 15 mph or above.

 

We recommend checking the forecast before booking tours with the above guidelines in mind.